Experience The Winning Difference
Our GM SFE managed service plans are designed to improve your online reputation through increased review volume, greater customer engagement, an enhanced social media presence, optimized advertising, and more!
A great online reputation drives prospects and customers to your dealership and increases business.
All three GM SFE plans include white glove services like a dedicated Customer Success Manager, monthly support calls, and webinar training.
GM Managed Premium
For the dealer who wants everything in Social Boost+, plus expert guidance and service to enhance and maintain your Google My Business profile. Upgrade your presence with photos, better information, strong Q&A, and more!
GM Managed Social
For the dealer who wants everything in Feedback Boost+, plus social media page optimization and enhanced publishing, review sharing, boosted Facebook posts, Google My Business posts, Spanish language services, and more!
GM Managed Response
For the dealer who wants dedicated support, 100% survey and review responding and social media publishing. You also get our Reputation Manager mobile app, voice of the employee reviews, enhanced analytics and reporting, and more!
We also Offer Social Media Advertising Add-On Packages!
Reputation.com: The Globally Trusted Solution for Automotive
Dealers with Managed Services Reap Beneﬁts!*
* Stats as of November 2019
|GM Managed Premium||GM Managed Social||GM Managed Response|
|Search Boost+$799/mo||Social Boost+$499/mo||Feedback Boost+$199/mo|
|Dedicated Customer Success Manager (CSM) – You will be assigned a dedicated representative who will make sure we’re helping you meet your goals and will be your personal point of contact for questions and issues.|
|Monthly Check-Ins and Webinar Training – Once you are up and running, your CSM will check in with you each month to provide updates and guidance. We will also provide monthly webinar training.|
|Managed Survey Responses – Our team of experts will monitor and respond to survey feedback within ﬁve days.||All||All||All|
|Managed Review Responses – Our team of experts will monitor and respond to reviews on the top ﬁve review sites within three days.||All||All||All|
|Social Media Advertising Add-On – Increase your reach and enhance your results with a package that best matches your goals and budget. Learn More Here.|
|Managed Social Publishing – We will create and publish attractive and engaging posts on sites like Facebook and Instagram.||7/wk||7/wk||2/wk|
|Social Media Proﬁle Enhancements – We will optimize your proﬁles by conducting an audit, providing best practices guidance, and helping you implement changes.|
|Review Sharing – We will identify and distribute meaningful positive reviews to sites like Facebook and Twitter on your behalf.|
|Goal Setting and Evaluation – Your CSM will set goals with you at the beginning of the year and reevaluate them with you after six months.|
|Conversation Management – We will respond to people who engage with you on sites like Facebook, Instagram and Twitter within 48 hours.|
|ADDITIONAL FEATURES TO OPTIMIZE PERFORMANCE|
|NEW Voice of the Employee – We will pull in reviews from sites like GlassDoor to enable you to monitor feedback from current and former employees.|
|Reputation Manager Mobile App – Get third-party review alerts, access the dashboard and manage your dealership’s reputation on the go.|
|Reputation Score Optimization – Work with your dedicated CSM to identify actions you can take to improve your Reputation Score.|
|Customized Management Reporting – Work with your CSM to create, generate and distribute meaningful reports for key decision makers.|
|Dispute Resolution Assistance – We will work with Google and Facebook on your behalf to remove reviews that violate their terms of service.|
|Survey and Review Response in Spanish – If a customer submits a survey or posts a review in Spanish, we’ll respond in Spanish.|
|Analyze the Local Competition – See how your dealership’s online reputation stacks up against other local dealers like Ford, Honda, Chrysler, etc.|
|Quarterly Performance Review – Your CSM will take a deep dive into your dealership’s reputation activity and results and provide related recommendations.|
|Google Posts – We will create and publish posts to drive trafﬁc to your website, promote sales events, and more.||1/wk||1/wk|
|NEW Google Photos – We will add photos to your Google My Business proﬁle to ensure that high-quality photos appear among ones being added by consumers.|
|NEW Google Proﬁle Updates – We will ensure that suggestions to change your Google proﬁle are reviewed within 24 hours and either accepted or rejected to keep your data as accurate as possible.|
|NEW Google Q & A – We will help you populate the questions and answers section of your Google My Business proﬁle for frequently asked questions. We will also ensure that future questions are answered within 24 hours.|
|NEW Google Dashboard – We will add a custom Google-centric dashboard to our platform that will help you see how your dealership is performing on Google.|
|Social Media Optimization|
|Snap and Engage – Use our mobile app to take and share pictures of happy customers, special events and more!|
|Facebook Boosted Posts- We will identify and boost your top performing organic content to increase visibility and drive more trafﬁc to your store.||$100/mo||$25/mo|
|Facebook Posts in Spanish – We will create and publish up to two Spanish language posts each week.|
|Social Activity Management – We will monitor sites like Facebook and Twitter, delete spam, and alert you to items that need your attention.|
|Digital Advertising Advisor – An experienced advertiser will help you optimize social media advertising by analyzing your marketing budget, making recommendations and identifying cost-savings and enhancement opportunities.|
|NEW Custom Posts – We will work with you to create up to one custom post each month for Facebook and Instagram.|
|Posting Jobs on Facebook – We will help you tap into the biggest social community in the world to ﬁnd talent and meet stafﬁng needs.||up to 4/mo|
|Jump Start$799/mo||Accelerate$999/mo||Top Speed$2,099/mo||Overdrive$4,999/mo|
|A dedicated Facebook certiﬁed ad specialist/campaign manager|
|Bi-weekly email reports|
|2 strategy calls per month|
|Ofﬂine conversion matching to prove ROI1|
|Automated lead delivery2|
|Promote Your Dealership, Vehicles, and Services via …|
|Used vehicle inventory promotion3||Ongoing||Ongoing||Ongoing||Ongoing|
|Number of ads each month||4||6||8||10|
|Number of ad objectives3||2||3||4||5|
|Number of ads each month||2||4||6||8|
|Number of ad objectives4||1||2||2||3|
|Pins and ﬂags (to help prospects and customers get to your location)|
|Local Custom Filter|
- Requires provision of customer sales data
- Requires integration with customer relationship management system
- Facebook ad objectives include raising awareness, driving traffic, click-to-Messenger, retargeting, increasing leads and/or promoting inventory with dynamic inventory ads. Lead generation ads not available for Jump Start. Inventory ads only available for Top Speed and Overdrive; requires integration with inventory management system.
- Instagram ad objectives include raising awareness, driving traffic, retargeting, increasing leads, and/or promoting inventory with dynamic inventory ads. Lead generation ads not available for Jump Start. Inventory ads only available for Top Speed and Overdrive; requires integration with inventory management system.