Close the Loop on Customer Feedback

Centralise ticket management from all channels. Automate workflows with role-based dashboards your team can access anywhere — at their desk or on the go.

Manage It All in One Place

Manage It All in One Place

Create a single repository of feedback from all sources — reviews, social media, surveys, emails, your call centre and more.

Manage It All in One Place

Mobilise the Troops

Mobilise the Troops

Use customisable business rules to automate ticketing workflows and ensure the right people are notified immediately when a ticket is created.

Mobilise the Troops

Meet and Exceed SLAs

Meet and Exceed SLAs

Enforce service-level agreements (SLAs) for rapid ticket resolution, and escalate issues quickly when additional oversight is needed.

Meet and Exceed SLAs

Take CX Up a Notch

Take CX Up a Notch

Ensure customer satisfaction by tracking all actions related to a ticket in one place, to create transparency and accountability.

Take CX Up a Notch

3 Essential Components of a Ticket System

Not all ticketing solutions are equal. Here are the key capabilities you should look for.

Read Article

More Useful Resources about Actions

4 Good Reasons to Have a Facebook Page for Each Location

4 Good Reasons to Have a Facebook Page for Each Location

Top Trends for Online Reputation and CX Management in 2019

Top Trends for Online Reputation and CX Management in 2019

Turn Your Customers into Brand Champions

Turn Your Customers into Brand Champions

More Actions Resources