CX is more important than ever for organizations. Their digital transformation from the year 2000 must continue and follow the technological development of search engines and social media. In this 20min interview video for French business media, BFM TV, Pascal Bensoussan, Chief Product Officer, explains the changes in consumer behaviours that drive large organizations to integrate Online Reputation Management into their strategies (in french).Read more
The proliferation of social media and review sites means a restaurant’s online reputation is under constant scrutiny and flux. At this roundtable in association with Reputation.com we gathered a group of restaurant marketers to discuss how businesses can manage and enhance their online reputations.Read more
A dealership’s sales volume, franchise, and location are some of the many factors that go into determining its valuation in a buy sell. A perhaps less obvious factor is now figuring into that calculation as well – online reputation. Dealerships that aren’t monitoring their online presence may be reducing their attractiveness to potential buyers. “The dealership needs to have a significant volume of reviews out there, on the positive side,” said Ali Fawaz, general manager and senior director of automotive with Reputation.com.Read more
Enterprise reputation platform Reputation.com has released its 2019 Retail Banking Reputation
Report, which provides analysis of retail banking locations. It found that the average Reputation Score for retail banks is significantly lower than for other industries – in everything from online sentiment to review-response rate.
Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional.
However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking.
If retail banks are so focused on the customer experience, personalization, the customer journey and a user-friendly customer interface, why do they rank an average 342 in their reputation score, behind retail at 515 and automotive at 570? And their scores are declining according to Reputation.com’s 2019 Retail Banking Reputation report.Read more