After establishing its software platform in the hospital space, the company is eyeing new clients — from retailers to hotels.Read more
The U.S. automotive industry is expected to spend nearly $16 billion on digital advertising this year, with dealers taking an increasingly verticalized approach to online marketing as they search for smarter ways to maintain and gain an advantage in the digital space. Dealerships that actively work to manage online customer sentiment are being rewarded with more reviews and engagement, according to the 2019 Automotive Reputation Report, put out by Reputation.com.Read more
Qualtrics is aiming to embed its customer experience platform into more enterprise applications. They have partnered with more companies in online reputation and management software including Reputation.com.Read more
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that TenFour, IT infrastructure provider, will use the Reputation.com online reputation management (ORM) platform to assess feedback from its corporate customers in real time, ultimately improving the customer experience and driving business growth.Read more
Reputation.com’s Anthony Gaskell explains why keeping track of your online position – and that of your competition – is more important than ever in the feedback economy.Read more
by Michael Fertik, Founder of Reputation.com
What if I told you that eventually, every customer interaction will be personalized? And I’m not just referring to marketing emails and Amazon product recommendations — I mean every touchpoint and interaction throughout the customer’s buying journey.