Implementation Packages

We offer a variety of packages to help you get the most out of the Reputation.com platform.

Core Packages

Core Packages offer fixed fees for three levels of service. Each package includes services for Base Platform, Reviews, Social, and Business Listings*. Solutions and/or services not listed require additional professional services outside of the available packages.

Fundamen­talsBasicAdvanced
Ideal for up to 10 locations.Ideal for up to 50 locationsIdeal for up to 200 locations.
 Fundamen­talsBasicAdvanced
BASE PLATFORM   
Logo LoadingCorporate Level LogosCorporate Level LogosLocation Level Logos
Custom RolesUp to 2Up to 4Up to 8
User Loading1 Upload (up to 10 users)Up to 2Up to 4
Alert Setup1 configura­tion for all usersUp to 2 configura­tionsCustom alerting per user
Summary Report Setup1 configura­tion for all usersUp to 2 configura­tionsCustom configura­tions per user
Credential Loading and OathUp to 10 locations/1 UploadUp to 50 locations/2 uploadsUp to 200 locations/4 uploads
REVIEWS   
Custom Filters1 custom filterUp to 3Up to 6
Location LoadingUp to 10 locations/1 UploadUp to 50 Locations/1 UploadUp to 200 locations/3 Uploads
URL Finding and Loading1 Auto Find + 1 Add’l UploadUp to 50 locationsCustom/Manual URL Finding and Loading
Request Template Customiza­tionsOnline Tutorial ProvidedBasic Text Editing/Client Provides HTMLAdvanced HTML Edits
Request Template SetupOnline Tutorial ProvidedTenant LevelTenant + Location Level
Drip Campaign SetupOnline Tutorial ProvidedTenant LevelTenant + Location Level
Response Macro SetupStandard ProvidedAdding up to 10Adding/editing 100
Widget Setup (Tenant or Location Level)Online Tutorial Provided1 SEO or iFrameUp to 3 SEO or iFrame
SOCIAL   
Social Listening Keyword SetupNA
Publishing Approval Workflow SetupNA
Content LoadingNASelf-serve
RSS Feed SetupNALoad provided FeedsFind and load feeds
Queue Setup (Managed)NA
BUSINESS LISTINGS*   
SOT Data Configura­tionNAUp to 50 locationsUp to 200 locations
SOT Data LoadingNAUp to 50 locations/1 UploadUp to 200 locations/3 Uploads
REPORTS   
Report SetupOnline Tutorial ProvidedUp to 3 platform reportsUp to 7 platform reports

*See Business Listings Standalone for a BL only implementation (no core) or add-on.

Survey Packages

Survey configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey – BasicSurvey – Advanced
Ideal for basic survey design and deployment.Ideal for advanced survey design and deployment.
 BasicAdvanced
Design Best PracticesUp to 2 hours consulting timeUp to 4 hours consulting time
CreationUp to 2 individual surveysUp to 4 individual surveys
QuestionsUp to 3 per survey or 6 total questionsUp to 6 per survey or 25 total questions
Conditional Pathing1 per surveyUp to 3 per survey
StylingStandard logos and stylingCustom styling coded via HTML
Styling AdjustmentsUp to 2 styling adjustments (standard styling)Up to 4 styling adjustments
Variable FieldsNot supportedUp to 2 variable fields
Additional Imported ParametersUp to 1 per surveyUp to 4 per survey
InvitesUp to 2 email invite templates + clone dripsUp to 4 email invite templates + custom drips
ReportingUp to 2 custom platform reportsUp to 5 custom platform reports
Request Template SetupTenant LevelTenant + Location Level

Google Seller Ratings (GSR) Packages

Google Seller Ratings configuration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

GSR BasicGSR Advanced
Ideal for up to 5 domains.Ideal for up to 12 domains.
 BasicAdvanced
GSR Domain ConfigurationUp to 5 domains/URLsUp to 12 domains/URLs
Survey 1.0 Creation
Email Invite TemplatesUp to 5 email invite templates + clone dripsUp to 12 email invite templates + clone drips
GSR Survey ConfigurationUp to 5 templates for GSRUp to 12 templates for GSR
ReportingUp to 2 pre-existing in-platform reportsUp to 5 pre-existing in-platform reports

Business Listings Standalone Package

This package is for Business Listings only customers or Business Listings add-ons.

 Included
SOT Data Configuration (Format and Upload)
Profile Creation
Custom Filters1 filter included
URL Find
Credential LoadInput of existing credentials
User Loading1 bulk upload of users
Creation of New Listings
Claiming of Existing Pages
Logo Loading
Scraping Data Collection×

Additional License Package

This package is for new location add-ons.

 Included
Location Loading1 additional bulk upload
Custom FiltersUp to 2 additional filters
URL Find
Credential LoadInput of all credentials for new locations
User Loading1 additional bulk upload of users
Summary Report SetupConfiguration for new users
Review RequestingAdd new locations to existing campaign
Logo LoadingLocation-level logos (if applicable)
SocialOauth of new locations
SurveyAdd new locations to existing campaign
ActionsAdd new locations to existing workflows
ReportsAdd new locations to existing reporting
Business ListingsProfile setup with creation and claiming of new locations

Requesting Integration Package

Requesting Integration package offers a fixed fee for basic implementation of automated Review or Survey requesting. Services not listed require additional professional services outside of the available package.

 Included
Data TypeFlat file or API. Merge data from multiple files, endpoints, or interfaces
Location MappingCustom mapping logic
Template MappingCustom mapping logic
Variable Field MappingUp to 2 custom variables
Cron SchedulingSpecify multiple processing/delivery times
Data Mapping/Transformation2 days

Third-Party Survey Import Packages

Survey import packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

Survey Import BasicSurvey Import Advanced
Ideal for basic survey import automation.Ideal for advanced or CAHPS survey import automation.
 BasicAdvanced
Data TypeFlat fileFlat file or API. Merge data from multiple files, endpoints, or interfaces
Location Mapping1:1 mappingCustom mapping logic
Template MappingUp to 6 questionsUp to 25 questions
Variable Field MappingMapping to System Default variablesUp to 2 custom variables
Cron SchedulingDefault processing/
delivery times
Specify multiple processing/
delivery times
Data Mapping/
Transformation
Up to 1 dayUp to 3 days

Business Listings Integration Packages

Business Listings Integration packages offer fixed fees for two levels of service. Services not listed require additional professional services outside of the available packages.

BL Integration BasicBL Integration Advanced
Ideal for basic business listings update automation.Ideal for advanced business listings update automation.
 BasicAdvanced
Data TypeFlat fileFlat file or API. Merge data from multiple files, endpoints, or interfaces
Field MappingStandard Field MappingUp to 2 custom fields
Location Update Mapping
Cron SchedulingDefault processing timesSpecify multiple processing times
Data Mapping/
Transformation
Up to 2 daysUp to 5 days

Location Integration Package

Location Integration package offers a fixed fee for basic implementation of automated Location updates. Services not listed require additional professional services outside of the available package.

 Included
Data TypeFlat file or API. Merge data from multiple files, endpoints, or interfaces
Custom Filter MappingCustom mapping logic
Cron SchedulingSpecify multiple processing times
Data Mapping/TransformationUp to 2 days