Selected Retail Services Clients

Ryman Logo
Scentre Group Logo
Red Wing Shoes
SAL Job Matcher Logo
Company logo 1
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“Reputation.com doesn’t so much enhance our customer listening, it IS our solution to customer listening.

It is our comprehensive method of listening to, replying, and monitoring customer reviews. We really needed to understand our customers better, so we sought a solution whereby we could listen and respond to all customers to generate insights to inform our decision making.”

Michael Scarfe

Research Manager
Scentre Group

Capture Local Traffic Before Your Competitors Do

Retailers with a high Reputation Score rank higher and stand out in local search.

Be Found and Chosen — Before Your Competitors

Be Found and Chosen — Before Your Competitors

Ensure all business listings are consistent and accurate, so customers can find your locations, not the competition. Create a comprehensive Store Locator directory to capture local business from “near me” search.

Be Found and Chosen — Before Your Competitors

Delight Customers and Keep‘em Shopping

solutions overview

Collect, analyse and share candid feedback from surveys and online reviews to help improve operations and create an exceptional customer experience. You’ll build advocacy and loyalty by taking action to meet and exceed customers’ expectations.

solutions overview

Know What Customers Are Saying About You

Know What Customers Are Saying About You

Stay on top of customer sentiment by monitoring all your online reviews on a single dashboard. Demonstrate your commitment to the customer experience by responding promptly to all reviews.

Know What Customers Are Saying About You

Connect with Customers on Social

Connect with Customers on Social

Build brand equity with a strong social presence that demonstrates your commitment to your customers. Engage with local communities and drive foot traffic with location-specific offers, discounts and content.

Connect with Customers on Social

More Useful Resources About Retail

How to Get Started

How to Get Started with Online Reputation Management

Your Next Customer

Your Next Customer Can Be Won or Lost in a Micro-moment

How Retailers Can Improve

How Retailers Can Improve Customer Service

More Retail Resources