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“Our focus on online interaction with guests continues, we introduced Reputation.com in 2017 and through this tool we now respond to 93% of all online feedback.

We continue to see the benefits of the personal interaction this platform enables for the guest. In addition, it allows us to gather consumer insight to evolve in line with consumer demands. We have increased the feedback score across the estate to 4 out 5 reflecting the hard work undertaken in this area.”

Phil Urban

CEO
Mitchells & Butlers

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Service and Reputation Can Make or Break Your Business

Use integrated reputation and CX management to stand out, be chosen and delight your patrons.

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