COVID-19 Response Hub

Insights, Tips, Webinars, and Resources

Reputation.com Can Help You Effectively Communicate with Customers and Local Communities


News coverage and increasing concerns over the spread of the COVID-19 (Coronavirus) have created immediate challenges for organizations across industries. Here you’ll find helpful resources and supportive tactics for manage communications effectively with your customers and local communities during this time.

FOR CUSTOMERS top

Best Practices

Platform

Best Practices

Leverage the Reputation.com platform to deliver timely, accurate information and engage effectively with your customers.

Response Macros

Platform

Response Macros

Download a starter document for suggested responses. Craft your own for bulk importing into your account.

Business Continuity Bundle

Toolkit

Business Continuity Bundle

To help weather the storm, this toolkit provides you with crisis management solutions at no cost for 90 days.

Protecting Your Brand

Blog Post

Protecting Your Brand

Learn three ways to keep your brand’s reputation intact during the COVID-19 crisis.

Google's Approach

Blog Post

Google’s Approach

Adam Dorfman, Dir. of Product at Reputation.com, walks through Google’s recently published help documents.

Facebook's Recommendations

Resource

Facebook’s Recommendations

Facebook shares 5 steps that businesses can take to keep people safe and informed.

HEALTHCARE top

Entry 001

eBook

8 Tips for Managing COVID-19 Communications with Patients and Local Communities

Here are 8 tips for simplifying communications with patients and the community, and easing the strain on your staff.

Entry 002

On-demand Webinar

Best Practices for Reputation & Social Media Management: COVID-19 Crisis

Watch this on-demand webinar to learn strategies for communicating COVID-19 updates with patients, employees and the community, and see a demo of existing tools that can help.

Entry 003

Checklist

Business Continuity Checklist: Best Practices for Adapting to COVID-19 Precautions

Maintaining business operations is challenging during this time and clear and thorough customer communications. This checklist will help you make sure you’ve covered all the bases.


 

UPCOMING WEBINAR:

Caring For The Caregivers During a Pandemic

Across the globe, the medical community is facing unprecedented challenges. They are struggling with equipment shortages and long hours — all while putting their lives on the line.

March 31, 2020 @ 9:00 a.m. PST

Free Registration

covid healthcare webinar 001 - COVID-19
AUTOMOTIVE top

Entry 001

Tips & Tricks

Business Continuity Checklist for Automotive Dealerships

Use this checklist to make sure you’re making key updates on Google, Social Media and your Website, to inform customers and local communities about what safety measures your dealerships will implement in the coming months.

on-demand webinar

On-demand Webinar

Automotive and Google Trends, Plus COVID-19 Tips

View this on-demand webinar to learn trends from leaders in the auto industry and Google to drive dealership visits in 2020. You will also hear five best practices to manage your reputation and social media, with specific tips to help respond to COVID-19.


  

UPCOMING WEBINAR:

Automotive Town Hall Meeting

Attend this virtual Town Hall to discuss best practices and strategies for responding to increased online communications and social media activity as a result of the COVID-19 crisis. There will also be extended time for discussion and Q&A so bring your questions!

April 2, 2020 @ 12:00 p.m. ET

Free Registration

covid automotive webinar 001 - COVID-19
CROSS-INDUSTRY top

Schema.org

Blog Post

Schema.org Release 7.0 for COVID-19

Schema.org — a collaborative, community activity that creates and supports schemas for structured data on the internet — has acted to make it easier for search engines to find an organization’s COVID-19-related updates. On March 16, they published Schema.org release 7.0, which includes fast-tracked new vocabulary to assist the global response to the COVID-19 outbreak. Following is more context on the news and why it matters.

GMB

Blog Post

Update Your Google My Business Listing During the COVID-19 Disruption

Is your brick-and-mortar location affected by COVID-19? Are you changing your hours of location, closing temporarily, or offering any special coronavirus-related services? Google needs you to let your customers know that on your Google My Business (GMB) page.

3 ways

Blog Post

3 Ways to Manage Your Brand During the COVID-19 Crisis

Businesses that prepare for the unexpected through a detailed and practiced disaster plan have an advantage, even if COVID-19 isn’t the potential disaster they expected.

Pages

Blog Post

COVID-19: Why Businesses Need to Update Their Q&A Pages Now

The COVID-19 pandemic underscores how important it is to update the Q&A section on your Google My Business (GMB) listing along with your website.


 
 

UPCOMING WEBINAR:

COVID-19 Google My Business Best Practices

With the COVID-19 crisis, relying on Google My Business is more critical than ever. That’s why we’ve created a presentation and open forum town hall on best practices for Google My Business during COVID-19. During this 45-min town hall you’ll be able to ask a panel of GMB experts your questions about how to take advantage of the platform to inform your audience and be a solid source of information.

April 9, 2020 @ 12:00 p.m. ET

Free Registration

covid crossindustry webinar 001 - COVID-19