GM Certified Reputation Management – BRP

Zoom past the competition with reputation.com

Reputation.com generates measurable results for thousands of US auto dealerships

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EARN THE 20% SFE QUARTERLY BONUS!

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Enrollment has been extended to December 31st at midnight! Sign-up today with Reputation.com to receive your SFE quarterly bonus!

RESULTS

Growth on google and yelp

Growth on google and yelp

On average, dealers using Reputation.com earned 495% more reviews on Google and Yelp per month per location than dealers using any other SFE vendor

Overall review volume growth

Overall review volume growth

On average, dealers using Reputation.com earned 251% more reviews per month per location than dealers using any other SFE vendor

Increase in reputation scores

Increase in reputation scores

Higher Reputation Scores indicate stronger customer perception: Reputation.com dealers saw an average increase of 21% in their Reputation Scores over 2016

85%

of consumers conduct online research before making a purchase and 89% trust online reviews.

Cone Inc.

PACKAGES

Reputation.com offers comprehensive online reputation management programs to improve your dealership’s customer perception.

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Download Our Comparative Datasheet

9%

BOOST IN SALES is the difference of a one star increase in the average rating of a typical online business

Harvard Business Review

FEATURES

All of your dealership's online reviews in one dashboard

All of your dealership's online reviews in one dashboard

We aggregate your reviews from all of the major automotive and general purpose review sites — including Google, Yelp, Facebook, Cars.com and more — for your personalized dashboard. Filter reviews by sentiment, review site, and a range of other factors. Flag individual reviews for further action or respond to feedback using response templates from within the platform. Receive real-time alerts for new reviews and track trends over time.

Generate new reviews

Generate new reviews

Our email campaigns automatically send out an email requesting a review following each sale or service. Links to review sites are embedded in the email and programmatically selected for maximum impact on your dealership’s reputation. Follow-ups and opt-outs are processed automatically for hassle-free implementation.

Social media management

Social media management

We track what customers say about your dealership on Facebook, Twitter, Google+, and more. You can respond to social media comments from the dashboard and schedule new posts to your pages, or we can do it all for you. We collect a library of relevant, local and highly engaging content so that you always have something new to post. Generate sales or service leads through Facebook advertising by encouraging web clicks to a landing page or requesting a quote. We help you create, manage, and optimize all ads.

Mobile

Mobile

The iOS and Android apps provide quick, on-the-go access to your dealership’s Reputation Score, online reviews, and social media activity. Push notifications alert users when a new review or post appears on your dealership’s pages. The mobile apps are easy to use, and enable your staff to snap photos of happy customers and post them directly to your Facebook, Twitter, and Google+ accounts. Ask your customers on-site to write a review on Yelp, Google, and Facebook through an SMS text message or send them a review request email all through the mobile app.

Comprehensive Online Reputation Management Platform

Comprehensive Online Reputation Management Platform

We’ve designed our reputation management platform to generate results for your dealership, prioritizing the factors that drive sales.

All of our products and services have been tested and proven, including:

  • Review generation campaigns to recruit your most satisfied customers
  • Visibility into all your reviews and social media
  • Scalability to surface trends across multiple dealerships, as applicable
  • Real-time alerts for new reviews, surveys, and social media mentions
  • A mobile app for ease of access landing pages to maximize online visibility for your dealership
  • Competitor comparisons that reveal your dealership’s online reputation versus others in the area
  • Gain actionable insights from a suite of reporting
  • Fully managed social media, review/survey responding, and business listings management

Reputation Score

Reputation Score

Instant visibility into your online reputation. Our patented Reputation Score provides your dealership with a benchmark to compare your dealership with the nationwide industry average. Developed by our team of Ph.D experts, the score aggregates data from virtually every review site online, such as star rating, the length of a review, and the recentness of a review, and weighs them accordingly. The Reputation Score provides an accurate, detailed representation of what consumers think about your dealership.

25%

Consumers are 25% more likely to research online reviews for high-cost purchases such as automobiles.

Local Consumer Review Survey

CASE STUDIES

  • Customer Success Story: Lakeland Auto Mall

    Lakeland Automall takes pride in making sure every customer receives an unbeatable price, the best selection, and award-winning service. This mission led Lakeland Automall to Reputation.com. Over the span of one year, we helped the dealership turn its happy customers into loyal advocates, propelling Lakeland Automall’s online reputation to the next level, boosting local search visibility, increasing online referrals, and breaking regional sales records.

  • Ebook: How Online Stars Sell More Cars

    What’s the real ROI to managing your online reviews and increasing your star ratings? Read our ebook to learn how one large automotive dealer increased their sales by improving their online reputation.

  • Infographic: 8 Tips for Getting Positive Reviews

    Put the spotlight on your business by asking for honest reviews from all of your customers. Learn eight ways to get the reviews you want and keep them coming in.

  • 4 Tips to Boost Your Dealership's Social Media Engagement

    You may not realize that you’re doing the bare minimum to engage with your fans or followers. A sales-driven, one-way message will not turn past customers into loyal advocates for your business. Posting is one part of the strategy, but if you’re not effectively monitoring your messages and responding to fans, then you’re missing out on the opportunity to create more long-term customers.