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Growth on google and yelp
On average, dealers using Reputation.com earned 495% more reviews on Google and Yelp per month per location than dealers using any other SFE vendor
Overall review volume growth
On average, dealers using Reputation.com earned 251% more reviews per month per location than dealers using any other SFE vendor
Increase in reputation scores
Higher Reputation Scores indicate stronger customer perception: Reputation.com dealers saw an average increase of 21% in their Reputation Scores over 2016
of consumers conduct online research before making a purchase and 89% trust online reviews.
Reputation.com offers comprehensive online reputation management programs to improve your dealership’s customer perception.
BOOST IN SALES is the difference of a one star increase in the average rating of a typical online business
All of your dealership's online reviews in one dashboard
We aggregate your reviews from all of the major automotive and general purpose review sites — including Google, Yelp, Facebook, Cars.com and more — for your personalized dashboard. Filter reviews by sentiment, review site, and a range of other factors. Flag individual reviews for further action or respond to feedback using response templates from within the platform. Receive real-time alerts for new reviews and track trends over time.
Generate new reviews
Our email campaigns automatically send out an email requesting a review following each sale or service. Links to review sites are embedded in the email and programmatically selected for maximum impact on your dealership’s reputation. Follow-ups and opt-outs are processed automatically for hassle-free implementation.
Social media management
We track what customers say about your dealership on Facebook, Twitter, Google+, and more. You can respond to social media comments from the dashboard and schedule new posts to your pages, or we can do it all for you. We collect a library of relevant, local and highly engaging content so that you always have something new to post. Generate sales or service leads through Facebook advertising by encouraging web clicks to a landing page or requesting a quote. We help you create, manage, and optimize all ads.
The iOS and Android apps provide quick, on-the-go access to your dealership’s Reputation Score, online reviews, and social media activity. Push notifications alert users when a new review or post appears on your dealership’s pages. The mobile apps are easy to use, and enable your staff to snap photos of happy customers and post them directly to your Facebook, Twitter, and Google+ accounts. Ask your customers on-site to write a review on Yelp, Google, and Facebook through an SMS text message or send them a review request email all through the mobile app.
Comprehensive Online Reputation Management Platform
We’ve designed our reputation management platform to generate results for your dealership, prioritizing the factors that drive sales.
All of our products and services have been tested and proven, including:
- Review generation campaigns to recruit your most satisfied customers
- Visibility into all your reviews and social media
- Scalability to surface trends across multiple dealerships, as applicable
- Real-time alerts for new reviews, surveys, and social media mentions
- A mobile app for ease of access landing pages to maximize online visibility for your dealership
- Competitor comparisons that reveal your dealership’s online reputation versus others in the area
- Gain actionable insights from a suite of reporting
- Fully managed social media, review/survey responding, and business listings management
Instant visibility into your online reputation. Our patented Reputation Score provides your dealership with a benchmark to compare your dealership with the nationwide industry average. Developed by our team of Ph.D experts, the score aggregates data from virtually every review site online, such as star rating, the length of a review, and the recentness of a review, and weighs them accordingly. The Reputation Score provides an accurate, detailed representation of what consumers think about your dealership.
Consumers are 25% more likely to research online reviews for high-cost purchases such as automobiles.
Customer Success Story: Lakeland Auto Mall
Lakeland Automall takes pride in making sure every customer receives an unbeatable price, the best selection, and award-winning service. This mission led Lakeland Automall to Reputation.com. Over the span of one year, we helped the dealership turn its happy customers into loyal advocates, propelling Lakeland Automall’s online reputation to the next level, boosting local search visibility, increasing online referrals, and breaking regional sales records.
4 Tips to Boost Your Dealership's Social Media Engagement
You may not realize that you’re doing the bare minimum to engage with your fans or followers. A sales-driven, one-way message will not turn past customers into loyal advocates for your business. Posting is one part of the strategy, but if you’re not effectively monitoring your messages and responding to fans, then you’re missing out on the opportunity to create more long-term customers.