Advanced reputation management to drive business to your dealership
Learn about the most advanced reputation management solution in the industry.
Of consumers conduct online research before making a purchase and 89% trust online reviews.
All your online reviews in one place
Google+, DealerRater, Cars.com and more—we collect your reviews from all of the major automotive and general purpose review sites and put them into your personalized dashboard.
Filter reviews by sentiment, review site, and a range of other factors. Flag individual reviews for further action or respond to reviewers from within the platform. Receive realtime alerts for new negative reviews and track trends over time.
Generate new reviews, online and off
Our email campaigns contact happy customers automatically following each sale, asking for a review. Links to review sites are embedded in the email, selected for maximum impact on your reputation. Followups and optouts are processed automatically for hassle-free implementation.
We also provide tablet-based kiosks for use in your dealership. Positive comments prompt a review request, while negative comments go to your customer service team.
Social media management made easy
We track what people say about your dealership on Facebook, Twitter, and Google+. Respond to social media comments right from the dashboard and schedule new posts to your pages. We collect a library of relevant, local content for your use so you always have something new to post. Alternatively, have us manage your social media presence for you, including daily posts, responding to comments, and maintaining your social profiles.
The BMW iOS and Android apps provide quick access to your dealership’s Reputation Score, online reviews, and social media activity on the go. Push notifications alert users when a new review or post appears on your dealership’s pages. The mobile apps are easy to use, and enable your staff to snap photos of happy customers and post them directly to your Facebook, Twitter, and Google+ accounts.
Turbocharged features, no lemons
We’ve designed our reputation management platform for impact, putting the most emphasis on the factors that actually drive sales.
You don’t pay for bells and whistles that look pretty but annoy consumers—everything we offer is tested and proven, including:
- Review generation campaigns to recruit your most satisfied customers as evangelists
- Onsite tools to automate the process of collecting customer feedback
- Visibility into all your reviews and social media, no matter what site they’re hosted on
- Scalability to let you see trends across multiple dealerships, if applicable
- Realtime alerts for new reviews and social media mentions
- A mobile app for ease of access
- Competitor comparisons that show you how you stack up to other dealerships in the area
- Landing pages to maximize online visibility for your dealership
- Fully managed social media and review generation campaigns
Boost in sales. A difference of one star in the average rating of a typical online business can lead.
or your money back!
Consumers are 25% more likely to research online reviews for high-cost purchases such as automobiles.