BMW Certified Social Media & Reputation Management Program

Take control
of your business

Thousands of US auto dealerships use Reputation.com to drive sales and boost their bottom line.

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“Best social solution we’ve seen”

-WPP/Team Detroit

Packages — Eligible for 50% Co-op reimbursement!

 

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Advanced reputation management to drive business to your dealership

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Learn about the most advanced reputation management solution in the industry.

85%

Of consumers conduct online research before making a purchase and 89% trust online reviews.

Cone Inc., 2011
In every metric that we’ve measured including review volume, average star rating and Reputation Score, the Reputation.com solution has provided measurable improvement across our dealerships.
—National Auto Retailer

Features

All your online  reviews in one place

All your online reviews in one place

Google+, DealerRater, Cars.com and more—we collect your reviews from all of the major automotive and general purpose review sites and put them into your personalized dashboard.

Filter reviews by sentiment, review site, and a range of other factors. Flag individual reviews for further action or respond to reviewers from within the platform. Receive realtime alerts for new negative reviews and track trends over time.

Generate new reviews, online and off

Generate new reviews, online and off

Our email campaigns contact happy customers automatically following each sale, asking for a review. Links to review sites are embedded in the email, selected for maximum impact on your reputation. Followups and optouts are processed automatically for hassle-free implementation.

We also provide tablet-based kiosks for use in your dealership. Positive comments prompt a review request, while negative comments go to your customer service team.

Social media management made easy

Social media management made easy

We track what people say about your dealership on Facebook, Twitter, and Google+. Respond to social media comments right from the dashboard and schedule new posts to your pages. We collect a library of relevant, local content for your use so you always have something new to post. Alternatively, have us manage your social media presence for you, including daily posts, responding to comments, and maintaining your social profiles.

Mobile

Mobile

The BMW iOS and Android apps provide quick access to your dealership’s Reputation Score, online reviews, and social media activity on the go. Push notifications alert users when a new review or post appears on your dealership’s pages. The mobile apps are easy to use, and enable your staff to snap photos of happy customers and post them directly to your Facebook, Twitter, and Google+ accounts.

Turbocharged features, no lemons

Turbocharged features, no lemons

We’ve designed our reputation management platform for impact, putting the most emphasis on the factors that actually drive sales.

You don’t pay for bells and whistles that look pretty but annoy consumers—everything we offer is tested and proven, including:

  • Review generation campaigns to recruit your most satisfied customers as evangelists
  • Onsite tools to automate the process of collecting customer feedback
  • Visibility into all your reviews and social media, no matter what site they’re hosted on
  • Scalability to let you see trends across multiple dealerships, if applicable
  • Realtime alerts for new reviews and social media mentions
  • A mobile app for ease of access
  • Competitor comparisons that show you how you stack up to other dealerships in the area
  • Landing pages to maximize online visibility for your dealership
  • Fully managed social media and review generation campaigns

Learn more by calling 855-REP-4-BMW

9%

Boost in sales. A difference of one star in the average rating of a typical online business can lead.

Harvard Business Review, 2011
Increase your reputation score
or your money back!

Reputation Score

Instant visibility into your online reputation

Instant visibility into your online reputation

Our patented Reputation Score shows you at a glance how you compare to the nationwide industry average. Developed by our team of PhD experts, the score pulls in data from virtually every review site online and weighs them according to variables that make sense for your dealership. The end result is an accurate, detailed representation of what consumers think about your dealership.

ROI

Want to know what you can expect from working with us?

Want to know what you can expect from working with us?

Our managed automotive customers see these results on average:

We populate your dealership’s name, address phone number, and other key information in up to 30 automotive listings sites. New profiles are created as needed, and existing listings are updated with the most current details. Sites are chosen to impact local search, so that when someone looks for a dealership in your area, they’ll find you.

  • 500% more positive reviews
  • 60% fewer negative reviews
  • An average increase of one full star across all your review profiles
  • Ranking higher in broad local searches like “auto dealership Charlottesville”
  • An increased number of search referrals
  • Increased customer engagement on social media
25%

Consumers are 25% more likely to research online reviews for high-cost purchases such as automobiles.

Local Consumer Review Survey, 2012
600 percent more positive reviews, 50 percent fewer negative reviews.

CASE STUDIES

Let us know if you’d like to receive a copy
  • Impact of reputation management on the automotive industry

    An automotive retailer with a national presence contracted Reputation.com to improve its online reputation. In a six-week pilot, the dealerships we managed saw a 500% increase in positive reviews and a 60% decrease in negative reviews.

  • Reputation.com vs. Other Vendors

    After one year with Reputation.com, we compared dealerships at a major US retailer, some who were working with Reputation.com and others who were working with two other vendors. Dealerships with Reputation.com exceeded the other dealerships in all metrics.

  • Online Reviews: Managed service vs. self-service

    Across our entire customer base, reputation management campaigns run by us provide at least double the return on investment over self-service.

  • Best practices: Dos and Don’ts

    Learn the best way to generate more positive reviews and keep negative comments offline. We’ve compile our top list of dos and don’ts, pulled from real world data and the successes of our clients.

Learn more by calling 855-REP-4-BMW