Executives

Expert Advice on Business Leadership, Conflict and Diversity

Every business is a small society or culture defined by the people and systems that make it work. Change is essential in any society; those that aren't open to it risk becoming irrelevant. With change comes conflict, but effective leadership helps keep the business on track.

Google your way to a better online reputation

 

Not everyone will admit that they Google themselves. It can sound kind of vain. But most people really do want to know what's being said about them.

It makes sense. Who wouldn't want to eavesdrop on the collective consciousness? Plus, we know that potential employers, customers and even dates are using it to form opinions about us, so it's smart to find out what the word on the street is.

How daily deals can damage your online reputation

Groupon, LivingSocial, Google Deals, Yipit, and the list goes on — while daily deal sites can be a great way for business owners to bring in new customers, the results aren't always pretty. In fact, a study conducted by researchers from Harvard and Boston University discovered an inverse relationship between the number of customers brought in by Groupon and the satisfaction of those customers as expressed on Yelp.

Putting a price tag on corporate reputation management in the new economy

Putting a Price Tag on Corporate Reputation Management

You might not be able to tangibly value customer loyalty, but companies both small and large are discovering that you can put a price tag on your Internet reputation.

The financial crisis that began in 2007 has changed the way the corporate world operates; one way is that businesses are now spending as much money on reputation protection as they are on digital PR.

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