Reputation.com announced it will provide its Reputation.com for Dentists platform to practices running on Henry Schein’s Dentrix® G5.
“There are more than 160,000 active dentists in the United States – and the good practitioners know that understanding patient feedback is critical to a practice’s continued success,” said Michael Fertik, CEO and Founder of Reputation.com. “That’s especially true given that online review sites and social media platforms are often the first places patients go to share their experiences.”
“By integrating Reputation.com with Dentrix G5, we help our users get accurate insights into patient perspective to improve the patient experience,” said Kevin Bunker, President, Henry Schein North American Dental Practice Solutions. “A Dentrix G5 Connected version of Reputation.com running on Dentrix means both platforms will work together as one solution to simplify practice management.”
Reputation.com’s platform enables dentists to see all their online reviews in one space – and get real-time alerts when new reviews are posted so they can respond right away.
Dentists can use the platform’s analytical tools to understand the broad themes that emerge from patient feedback so they can make operational changes to provide a better patient experience. The platform integrates into the dentist’s patient management system and sends automated review request emails. Dentists can also use in-office kiosks, simple tablets that let patients write reviews right in the waiting room.
“Reputation.com’s patented technology helps dentists get real reviews from real patients – and ensures they’ll be visible on all the sites that matter most to practitioners,” said Fertik “Dentists can use the Reputation.com platform to get accurate insights into patient perspective – and then make simple changes that enhance patient experience, satisfaction and loyalty.”
He added that making it easy for patients to review dentists online is a win for everyone involved. “More online feedback from real patients increases the accuracy of a dentist’s online reputation – and, most importantly, helps other people researching their options to make good, informed choices for their health care,” Fertik said.
Additionally, the practitioner team can use the Reputation.com for Dentists platform independently or turn it over to Reputation.com experts with the managed service option, which frees dentists to spend more time with patients and staff. A social media component – focused on Facebook, Twitter and Google+ – is also built in to both the independent and managed service models to create an engaging and professional digital presence. Dentists can also use the platform’s patented reputation score to benchmark themselves against local competitors.
Reputation.com was founded in 2006 to give individuals and businesses the power to control their digital privacy and reputation. The company continues to pioneer patented solutions that safeguard and remove personal data from the Internet, monitor and respond to online reviews, build a positive and accurate Web presence for clients, and help businesses proactively engage customers.
Reputation.com is a World Economic Forum Global Growth Company and multiple award winner, including the recent Silver for the Best in Biz Awards for “Most Customer Friendly Company” in 2012. It is funded by top-tier venture capital firms and has customers in 100 countries. Follow Reputation.com on Facebook, Twitter and LinkedIn.