Reputation Management Success Stories

Real-world examples of our solutions at work.

Return on Investment:

Managed service vs. self-service

Managed service vs. self-service

Across our entire customer base, reputation management campaigns run by us provide at least double the return on investment over self­-service.

Healthcare Industry:

The impact of online reputation management in healthcare

The impact of online reputation management

A national network of healthcare providers contracted Reputation.com to provide HIPAA­compliant review management infrastructure for over 400 locations. Within 6 months, Reputation.com had boosted the number of positive reviews by 438%.

Healthcare Industry:

Online review management in the healthcare space

Online review management in the healthcare space

For one Fortune 500 health care provider, it had become clear that online feedback from negative patient reviews was having a big offline impact on its hundreds of care centers. The company contacted Reputation.com to develop a comprehensive plan to improve its online reputation.

Automotive Industry:

The impact of reputation management in the automotive industry

The impact of reputation management

An automotive retailer with a national presence contracted Reputation.com to improve its online reputation. In a six­week pilot, the dealerships we managed saw a 500% increase in positive reviews and a 60% decrease in negative reviews.

Automotive Industry:

Reputation.com vs. the competition

Reputation.com vs. the competition

After one year with Reputation.com, we compared dealerships at a major US retailer, some who were working with Reputation.com and others who were working with two other vendors. Dealerships with Reputation.com exceeded the other dealerships in all metrics.

Car Rental Industry:

The impact of reputation management in the car rental industry

The impact of reputation management

An international car rental brand asked us to improve the online reputation of its locations. Over three months, we compared a pilot group with a control group. The pilot group saw a significant improvement in all metrics, while the control group flatlined.

Property Management Industry:

The impact of reputation management in the property management industry

The impact of reputation management

We compared two Reputation.com clients in the property management industry, both with multiple facilities across the US. By analyzing their reviews, we were able to determine the issues that are most important to their customers and to renters in general.

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Reputation Management Methodology Overview

The Methodology

Reputation.com Platform

The Platform

Managed Services

Managed Services