Monitor, manage, and improve every
Presence - A dedicated landing page is provided for each of your physical business locations.
Online Reviews - All your reviews are collected into one dashboard, including both general and industryspecific review sites. Effortlessly recruit your best customers to write you new reviews. Onsite digital kiosks facilitate review requesting.
Social Media - Manage Facebook, Twitter, and Google+ from the dashboard, including new posts and replies. A library of unique, local content is collected for easy, oneclick publication to your social sites.
Surveying - Create custom surveys from the dashboard and send them out by email or via your digital kiosk.
Analysis - Compare current and historical data for any variable collected in the platform. A wide range of common analyses come built it. Set custom alerts for new reviews or other events.
Benchmarking & Scoring - Our reputation score compares you to local competitors and the national average for your industry. If you have multiple locations, it also compares them to each other.
Location Alignment - The platform scales automatically from a single location to tens of thousands, all according to your organizational structure. Set different permission levels for different users, so that your team members only see what they need.
Customizable landing pages - Reputation.com creates a unique landing page for each of your physical business locations, showing its name, address, hours, contact information, and more. Transform landing pages into dynamic websites by configuring the platform to autopublish positive customer feedback to them.
Compiled online reviews - Google+, Yahoo!, RateMDs, Cars.com, Travelocity and more—our platform automatically collects your reviews from all of the major review sites and any industryspecific sites that matter to your business. Filter, flag, respond, and track reviews from within the dashboard.
Generate new reviews - Sync your CRM system with our platform to automatically request reviews from happy customers following a sale or interaction. Use our proven email templates or create your own. Links to your review sites are embedded in the email: our reputation analysis algorithms automatically choose the sites that will create the biggest impact.
Review kiosks - We provide customized tablet kiosks for onsite use. A simple, onescreen interface encourages customers to review. Negative feedback goes to your management team so you can resolve the situation. Positive feedback prompts the customer to post a review online. Kiosk text is fully customizable.
Publish to landing pages - Kiosks can be configured to automatically publish positive comments to your landing page, instantly creating a dynamic website with virtually no work on your part.
92% of Internet users read product reviews and 89% of people say that reviews influence their purchasing decisions.
-E Tailing Group-
Create custom surveys - Create surveys within the platform to test consumer sentiment on any issue. Survey formats are fully customizable, and responses can be published to your landing pages.
Online or offline - Send out surveys by email, or push them to your kiosk tablets to collect information from customers before they leave your place of business.
Tools to track trends - A wide range of standard and customized analyses are built into the platform. Drill down by any set of variables. Distribute reports automatically to custom email lists. Schedule periodic reports and/or eventtriggered reports.
Set up custom alerts - A quick response is the best way to convert unhappy customers to brand evangelists. The Reputation.com platform can send email or SMS alerts for new negative reviews, either as they happen or in a digest format. Have alerts sent directly to you or forward them to your customer service team.
Thematic review analysis - Advanced naturallanguage processing algorithms discover key trends in your customer reviews. Track customer service satisfaction, location cleanliness, product preferences, and more. Leverage this data to make operational improvements.
A difference of one star in the average rating of a typical online business can lead to a 5% to 9% difference in revenues.
-Harvard Business Review-
Reputation scoring - Our sophisticated scoring algorithm looks at online reputation holistically by comparing data from sites across the Internet. This allows you to rank yourself against the industry, or to rank your locations against each other. The score is broken down into variables so you can see exactly which factors affect your online reputation.
Competitor comparisons - We also show you the reputation scores of competitors in the same or nearby ZIP codes. We break down their scores into variables so you can see exactly where you excel and where you lag behind.
Scalable & flexible - Our platform automatically scales from the individual location level up to the full national view. We configure your dashboard to mirror your company’s organizational structure, whether by sales region, state, city, or any other geographical boundary.
Unlimited logins & tiers - No need to share login details—we can configure individual logins for every member of your team and restrict data access to only those functions each team member needs.
User permissions - Set up regular reports, notices, alerts, and other communications to keep local managers up to date on their reputation progress. Assign specific permissions to individual users or groups, and set up checkpoints to prevent unauthorized posts or responses.
Call 1-877-492-8235 to Learn More or