The world's largest organizations trust Reputation.com to manage their online reputations, location by location. We transform customers into advocates across online reviews, social media, local search and more.
A difference of one star in a typical online review profile can lead to a 5-9% difference in revenues for that location.
-Harvard Business Review-
Consumers increasingly turn to local and mobile searches to find nearby businesses. For every market that you serve, we help customers find your nearest location instead of the competition. We do this by populating key information about each of your business locations across the top listings sites for your industry. This pushes your brand higher in the local search results, where consumers are more likely to look. Settings can be optimized globally, by region, or by location, so you always have full control over your local reputation.
We also create custom landing pages for every location, optimized to rank in local search, featuring photos, customer testimonials, your branding, and more.
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Google+, Yahoo!, DealerRater, TripAdvisor, RateMDs and more—our platform automatically collects your reviews from all of the major review sites and any applicable industry-specific sites. Everything is designed for scalability and ease of use, so you can view review data according to any grouping, from your entire business down to specific sales regions, cities, or individual business locations. Flag, forward, or respond to reviews directly from the platform. Set up custom alerts for new negative reviews, and have them assigned automatically by location so that your customer service team can react in real time. Leverage our powerful built-in analytics to uncover trends and initiate operational improvements.
92% of internet users read online reviews and 89% say these reviews influence their decisions.
Online reviews have never been more important, so we synchronize with your CRM to send “please review us” emails to happy customers following each sale or interaction. Opt-outs and follow-ups are processed automatically, and email templates are designed according to your branding and specifications. We also include location-specific information, such as the manager’s name, and provide links to that location’s review profiles, chosen for maximum impact.
We also offer tablet-based kiosks for use in your business locations. Kiosk text is fully customizable and prompts users to provide feedback. Positive comments create a review request email, while negative comments go to your customer service team. You can also use kiosks to instantly conduct surveys among any number of locations or across your entire organization.
The average Reputation.com customer sees 500% more positive reviews and 60% fewer negative reviews within three months of signing up.
The Reputation.com platform connects to each location’s Facebook, Twitter, and Google+ pages. Social data appears in the platform, and you can respond, post, like, tweet and more directly from the dashboard. If your locations don’t have their own social profiles, we can make them for you.
Each location has access to a unique content library, which searches by ZIP code to preformat local news, brand announcements, industry-related content and other interesting material into one-click, publication-ready posts.
Don’t have a social media strategy yet? Reputation.com can also manage your social media presence for you, on a location-by-location basis. We optimize your profiles, post new materials, respond to inquiries, and liaise with your customer service team.
Our comprehensive Reputation Score shows you at a glance how each location compares to the nationwide industry average. Develope by our team of PhD experts, the score pulls information from virtually every review site online and weighs it according to variables that make sense for the industry. Use this score to compare your top and bottom performers, or to create actionable insights.
We also show you the reputation scores of competitors near each location, so you can see exactly where your strengths and weaknesses lie at the local level.
Every datapoint in the platform is accessible through the analytics tab, and data can be sorted according to any aspect of your company’s organizational structure. Whether you’re looking at an individual location, a city, a state, or the entire globe, you’ll find the right filters at your fingertips.
Reputation.com also provides powerful natural-language processing to pull themes out of your customer reviews. Use these to compare the qualitative performance of your locations, or to develop companywide best practices.
Reputation.com’s platform includes an unlimited number of logins and a wide range of permission tiers, so team members only have access to the information they need. Comprehensive reporting tools come standard, and we provide a range of training and reference materials to help you communicate your brand objectives to individual location managers.
Managing your business’s online reputation has never been easier. With our iOS and Android mobile apps, you can respond to customer reviews, post pictures and engage with your fans on various social media channels no matter where you are.
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