Real-time tweets to appear in Google results once again: what it means for your business

Twitter and Google recently struck a deal to integrate tweets into Google search pages in real time. Google previously had to crawl Twitter’s site to find user content, but with this new integration, tweets will be fed automatically to Google as they are posted. This means that Google will be able to show tweets in the search results instantly. The change will be rolled out sometime over the next few months, according to sources involved with the project.

Attention doctors: study shows positive reviews more important than ever

A recent study conducted by Software Advice drives home the importance of online reviews for doctors and other healthcare practitioners. The study shows that online reviews are becoming increasingly important in a patient’s decision-making process, mirroring the trend we have seen in virtually every service-based industry.

Here are the key findings:

How to make online reviews work for you—not against you

Here at, we’ve always maintained that it’s better to encourage positive reviews than to try to fight negative ones. In fact, as online reviews become more ubiquitous, this is quickly becoming the only effective strategy to manage online reviews—a lesson several businesses in the hospitality industry recently learned the hard way.

Announcing the launch of our new Apple iPad Mini kiosk tablet

We are excited to announce the roll out of our new Apple iPad Mini kiosk tablet program. Starting this month, we will be migrating from our existing Android-based tablets to the Apple iPad Mini. We sat down with Sathya Krishnamoorthy, Senior Director of Product Management at, to learn more about the program and what our customers can expect from this migration.

NEW! Measure your social media ROI using our “Social Metrics” feature

Think determining your social media ROI is hard? Not anymore! The platform now includes Social Conversation, Publishing, and Social Metrics features to make it easy to for you to monitor, manage and track social media content from one single location. These features—unique to—give you a breakdown of your Facebook content in terms of likes, reach, impressions and engagement across various business locations. It also gives you an infinite Facebook post history scroll, so you can gauge the effectiveness of the content and take actions based on that data.

Small business, big impact: Transform your business this year with

The concept of online reputation hogged the media limelight in 2014, encompassing TV stars, companies, CEO—even countries. It’s clearer than ever that online reputation is here to stay and that it affects your business. Increasingly, online reputation is how you differentiate your brand, retain existing customers, and market to new prospects.

So, while you map out your 2015 sales forecasts and strategic marketing plans, let’s take a look at the three ways can help achieve your business’s online reputation goals:

NEW! Reputation Score enhancements provide a more holistic look at how customers perceive your business’s Reputation Score is the simplest way to get a bird’s-eye view of how consumers see your business online—and now it’s more powerful than ever. We recently fine-tuned the Reputation Score algorithm to accurately reflect the changing landscape of online reputation. The five standard variables are still there, but they’ve been augmented and enhanced for greater precision:

How to turn holiday shoppers into loyal customers

It’s the most wonderful time of the year! Now that Thanksgiving, Small Business Saturday and Cyber Monday are behind us, businesses are revving up their Christmas marketing engines to full speed. It’s easy to get lost in the hustle and bustle of making those holiday sales, but with a few simple tips you can turn one-time holiday shoppers into lifelong loyal customers:

Boost review volume and revenue by integrating your point of sale system with [Infographic]

Did you know that integrates with major point of sale systems to enable you to send out timely, automated and professional review requests to the customers you see each day? Review generation is a numbers game, so the more emails are sent, the more reviews you'll see! Our customers who integrate see an immediate spike in reviews on key third party sites like Google+, Yahoo Local, RateMDs and many others!