We’re proud to announce our newly redesigned Business and Enterprise website, the preeminent resource for business reputation online. In addition to a complete design makeover and tons of new product screenshots, we’ve added a Learning Center with self-help resources, a series of educational downloads, best practices, industry-specific information, success stories, webinars and more—all just a click away.
The Reputation.com Facebook App is the easiest way to incorporate verified customer reviews onto your Facebook business page. Reviews are collected through the Reputation.com platform, either via surveys or kiosk tablets, and once verified by you, they are posted to your Facebook business page, accessible through a “Customer Reviews” tab.
Have you ever Googled yourself? If you’ve ever taken the time to check out your search results, you may have experienced the gamut of emotions.
Perhaps you were surprised to see a disgruntled former employee had taken to blogging, disparaging your name and your company. Or someone who shares your name – but not your pristine past – is popping up above accurate information about you, sullying your good name with her questionable history. Maybe it’s an ex-boyfriend with an axe to grind.
It’s no secret that consumers are putting more and more faith into online reviews.
We see the opinions of others and accord them credibility because, hey, they’re written by people just like you and me. And the dental industry is no different. More than 70 percent of dental patients surveyed said online ratings and reviews influenced which practitioner they chose, up from 53 percent just three years prior.
Online reputation management is a delicate balance of give and take – much like a ballroom dance. You and your customers are center stage. Then one day, someone trips. Toes are stepped on. An angry online review ensues. Has a customer intentionally thrust you into the spotlight? This is an invitation to dance. All eyes are on your next move, ready to judge. Resist the temptation to tango with a disgruntled customer, and aim for a gallant fox trot instead.
If you haven't optimized your website for mobile yet, then you're risking losing customers, says interlinkONE CEO John Foley.
Today's consumers aren't researching products from direct mailers, flyers or human interaction anymore; they're visiting websites from their laptops, smartphones and tablets and checking out what you have to offer - and they're doing it 24 hours a day, seven days a week.