Reputation Management for Automotive

Comprehensive solutions for sales, service and rentals

Thousands of US auto dealerships rely on Reputation.com to drive sales and boost their bottom line. Let us manage your reputation so you can focus on running your business.

85% of consumers conduct online research before making a purchase and 89% trust online reviews.
-Cone Inc.-

Maximize local search visibility

Be seen by more prospective customers in your area. We populate your dealership’s name, address phone number, and other key information on all the top automotive listings sites, boosting your ranking in local and mobile search results. We also create custom landing pages for you that feature photos, customer testimonials, and more.

All your reviews in one place

You don’t need to surf across the Web to find out what your customers really think. Google+, Yahoo!, DealerRater, Cars.com and more—our platform automatically collects your reviews from all of the major automotive and general-purpose review sites. Customizable alerts tell you whenever a new negative review is posted, and powerful analysis tools let you make sense of customer feedback.

Review campaigns and kiosks

Online reviews are essential to winning the trust of today’s savvy auto shoppers. That’s why we email your happy customers automatically following each sale or service, asking for a review. Links to review sites are embedded in the email for ease of use, and we send them to the sites that will have the largest impact on your reputation.

We also provide tablet-based kiosks for use in your dealership. Positive comments prompt a review request, while negative comments go to your customer service team.

Consumers are 25% more likely to research online reviews for high-cost purchases such as automobiles.
-Local Consumer Review Survey-

Social media management made easy

Reputation.com tracks what people say about your dealership on Facebook, Twitter, and Google+, then we provide it to you in an easy-to-use social dashboard. You can respond and post to social media comments right from the dashboard, so there’s no need to log into multiple websites. We also collect a library of relevant, local content for your use so you always have something new to post. Too busy for social media? Have us manage your social media presence for you.

Reputation scoring

Our comprehensive Reputation Score shows you at a glance how you compare to the nationwide industry average. Developed by our team of PhD experts, the score pulls information from virtually every review site online and weighs it according to variables that make sense for the automotive industry.

Competitor comparisons

We show you the reputation scores of competitors in the same or nearby ZIP codes. We break down their scores into variables so you can see exactly where you excel and where you lag behind.

Call 1-877-492-5210 to Learn More
or

Case Studies

The impact of reputation management

An automotive retailer with a national presence contracted Reputation.com to improve its online reputation. In a six-week pilot, the dealerships we managed saw a 500% increase in positive reviews and a 60% decrease in negative reviews.

Reputation.com vs. the competition

After one year with Reputation.com, we compared dealerships at a major US retailer, some who were working with Reputation.com and others who were working with two other vendors. Dealerships with Reputation.com exceeded the other dealerships in all metrics.

Online reviews: managed service vs. self-service

Across our entire customer base, reputation management campaigns run by us provide at least double the return on investment over self­-service.

Call 1-877-492-5210 to Learn More
or

The Methodology

The Platform

Managed Services

Subscribe to our newsletter for easy-to-implement, actionable tips on how to leverage your online reputation to attract more customers.

  • Case studies and examples
  • Tips and best practices
  • Powerful reputation management tools

Plus, it's entirely free!

×