Entries Tagged 'Google' ↓
September 12th, 2011 | Facebook, Google, Online Reputation Management, Privacy, Quick Hits, Twitter | Rob Frappier

In today’s Quick Hits, Google’s Street View cameras turn up something naughty, Facebook wins the Internet’s popularity contest, a student council president risks his office over a few dumb tweets, and Leslie Gaines-Ross offers smart reputation management advice.
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When Google’s Street View cars are in your neighborhood, you should probably shut your blinds. Better yet, don’t stand fully nude in your backyard. Otherwise, you’ll end up like the Florida woman who was snapped standing naked outside of her home by Google cameras. According to The Huffington Post, “Typically, Google Street View pixelates faces, license plates and other potentially identifying information. However, this nude photo somehow slipped by Google’s censors.”
The Huffington Post reports that “according to new research from Nielsen’s ‘The Social Media Report,’ American Internet users now devote more time to Facebook than any other website, spending a total of 53.5 billion minutes a month on the world’s largest social networking site.” Coming in at a distant second was Yahoo (17.2 billion minutes), followed by Google (12.5 billion minutes).
The student body president of a South Carolina college faces impeachment from his position following complaints over a handful of inappropriate and offensive tweets. The tweets, which have been called sexist and homophobic, include disparaging remarks about fellow elected officers on the student government council.
In a Wall Street Journal blog post, Leslie Gaines-Ross, chief reputation strategist at global communications firm Weber Shandwick and board member of the Online Reputation Management Association, offers five tips on how big brands can weather a digital crisis and protect their online reputations. As Gaines-Ross explains, quick action is important because, “a company that handles itself online says much about its ability to execute in this modern age and helps define how a company is perceived.”
August 31st, 2011 | Facebook, Google, Internet Safety, Legal Issues, Online Reputation Management, Privacy, Quick Hits, Student Online Reputation, Twitter | Rob Frappier

In today’s Quick Hits, we talk about a poorly planned social media promotion by Qantas, why you should secure your Google account, the social media savvy of Canadian teens, and an interesting case involving sexy photos on a stolen laptop.
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Qantas sheepishly apologized to the public after the Australian airline chose a picture of two men wearing blackface as the winner of a promotional contest. According to the Daily Mail, “The airline had offered two tickets to the deciding game of the Bledisloe Cup between Australia and New Zealand national rugby teams in Brisbane on Saturday night… The tickets were awarded to two Wallabies fans who dressed up in ‘afro’ wigs, daubed black paint on their faces and wore the Australian rugby green-and-gold uniform. The pair said they were copying their ‘favourite player’, Fijian-born flanker Wallabies flanker Radike Samo, by blacking up their faces, arms and legs.” While Samo himself was not offended by the fans, even posing for a picture with them, members of the public expressed outrage at the “racist” photos, leading Qantas to remove the offending tweet and issue an apology.
From Gmail to Google Reader, avid Google users may have a lot of information tied up in their Google accounts. As Angela West at PCWorld explains, “For many of us, a Gmail password is not just a Gmail password. It’s a passport to our Google Docs account, our AdWords campaigns, our personal Google calendars, Google Docs, and more. That’s not to mention access to Gmail itself, through which someone can find tax returns, private email conversations, and other data to pull off identity or credit card theft. If you are using Google business apps, you risk damage to your company if staff members’ accounts are insecure.”
In the rest of her article, West offers four tips on how to secure your Google account from hackers and keep your personal information protected.
Younger Canadian social media users are more likely to share content online, but they are also more likely to use privacy filters to protect their content. Quoting a CBC report, “a study released on Aug. 25 by the Office of the Privacy Commissioner found those aged 18 to 34 are more likely to use social media sites, but are also more likely to be aware of and to use restrictive privacy controls compared to older Canadians.” Just because teens are digital natives, however, doesn’t mean they are always using social media safely. As one researcher explains, “although teens may be more familiar with the technology, they are also less mature and more likely to take risks in terms of what they post.”
Forbes privacy blogger Kashmir Hill writes about an interesting new court case that delves into some complex privacy issues. The case involves a school teacher who unknowingly purchased a stolen laptop from a student. The teacher then used the laptop to share sexually explicit material with her long-distance boyfriend. When the school tracked the laptop using remote access software, they were able to gain access to the explicit content and shared it with police. The police then contacted the teacher over the laptop and bullied her about the pictures. Now, the teacher is suing the school and police department for an invasion of privacy in sharing the photos. Traditionally, content on a stolen piece of property would not be protected, but because the teacher was unaware that the laptop was stolen, a judge has decided to let the case proceed.
August 29th, 2011 | Facebook, Google, Legal Issues, Online Reputation Management, Privacy, Quick Hits, Social Networking | Rob Frappier

In today’s Quick Hits, Eric Schmidt uses interesting language to describe Google+, Dan Tynan criticizes Facebook’s new privacy settings, and ZDNet tests your ability to weed out phishing scams.
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You might think of Google+ as a social networking site, but according to Google Executive Chairman Eric Schmidt, it’s an “identity system.” Schmidt made the statement while defending Google’s policy of requiring real names, which many have criticized for being overly aggressive. As BusinessInsider explains, this approach is useful for Google because having a single trusted identity “could ease their interactions offline and online,” making Internet advertising, the core of Google’s business model, more effective.
A Texas juror was sentenced to two days of community service after he pleaded guilty to contempt of court following his attempts to “friend” the defendant in the case on Facebook. The juror also attempted to talk about the case with the defendant, in clear violation of the court’s orders to not discuss the case online. This isn’t the first time that a juror has gotten in trouble for social networking, not will it be the last, as social media has become a staple of everyday life.
Could you tell the difference between a legitimate Facebook e-mail and a phishing scam? It’s not as easy as it seems. This article from ZDNet gives three examples and asks the reader to pick whether the e-mail is legit or a scam. The level of sophistication around online scams may surprise you.
Despite Facebook’s recent efforts to make privacy controls more accessible, the company is still missing the point when it comes to user privacy, according to tech journalist Dan Tynan. In his ITWorld column, Tynan singles out Facebook’s new tagging controls, which he says allow users to post negative information about a Facebook user without them knowing.
Quoting Tynan, “Using Facebook’s new “improved” privacy controls, you can tag someone else in photo and then keep them from seeing it. It’s pretty simple; just change the sharing option so they don’t see what you posted. So if you want to tag a picture of a jackass with your friend’s name on it and make it Public, everyone on Facebook will be able to see it except one – the person whose name is on it.”
Attorney Christopher Wolf, who is co-chair of the Future of Privacy Forum, recently appeared on Bloomberg Law where he questioned the efficacy of new privacy laws that promise to give consumers the power to erase their private data on demand. Wolf specifically discussed the “Do-Not-Track Kids Act of 2011,” which he said could be unwieldy and difficult for companies to enforce.
August 24th, 2011 | Facebook, Google, Legal Issues, Online Reputation Management, Parenting, Privacy, Quick Hits, Research, Student Online Reputation | Rob Frappier

In today’s Quick Hits, we talk about Google’s historic settlement over illegal ads, how social media use is linked to higher levels of substance abuse in teens, and what Facebook’s new privacy settings mean for users.
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In one of the largest settlements in U.S. history, Google has agreed to pay $500 million in damages after a Department of Justice investigation determined that the company violated U.S. laws by allowing Canadian pharmacies to advertise and sell drugs to U.S. consumers. Google has suspended this practice and apologized for the advertisements.
According to a new survey commissioned by the National Center on Addiction and Substance Abuse at Columbia University, teenaged social network users were “five times more likely to report using tobacco (10 percent versus 2 percent), three times more likely to say they used alcohol (26 percent versus 9 percent) and twice as likely to admit using marijuana (13 percent versus 7 percent).” It’s important to note that the survey doesn’t show a causal link between social media and substance abuse, but that certain elements of social networking can contribute to relaxed attitudes about alcohol and drug use.
In an article for HR Magazine, Paul Deakin argues that screening job applicants based on their social media profiles causes hiring managers to prejudge candidates unfairly and should be banned. Quoting Deakin, “By their very nature, social networking sites are not naturally respectful of privacy, reputation and control which is something both HR professionals and job applicants should take into account.”
According to The Register, “Microsoft has deleted code on its MSN website that secretly logged visitors’ browsing histories across multiple web properties, even when the users deleted browser cookies to elude tracking.” These so-called “supercookies” are practically impossible to opt out from and have drawn considerable criticism from privacy advocates.
The Wall Street Journal’s Digits blog has a good report on Facebook’s new privacy controls and how they will affect Facebook users. Reputation.com shared a first look at Facebook’s new privacy controls in a blog post yesterday.
August 23rd, 2011 | CyberBullying, Facebook, Google, Legal Issues, Online Reputation Management, Parenting, Privacy, Quick Hits, Twitter | Rob Frappier

In today’s Quick Hits, we talk about “Cyber Shame,” one photographer’s stand against cyberbullying, and the White House’s consumer privacy protection plans.
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“More than a third of young people admit to feeling ‘cyber shame’ after posting embarrassing photos or posts online while drunk” according to a survey commissioned by the alcohol education charity Drinkaware. In addition to the physical dangers of excessive drinking, Chris Sorek, CEO of Drinkaware, notes that there are also reputation consequences to posting drunk photos online. Sorek explains that living in the digital world “means that people who have been drinking to excess can have their actions come back to haunt them online,” particularly when it comes to getting a new job and other important life transactions.
A Pennsylvania photographer has become an unlikely spokesperson in the country’s growing crusade against bullying after she refused to photograph several high school girls whom she observed on a Facebook page bullying other students. In a note on Facebook, Jennifer McKendrick wrote that she didn’t want to make people who were ugly on the inside look beautiful on the outside. Since making her stand, McKendrick has received broad support from anti-bullying advocates across the country.
The Sydney Morning Herald writes, “consumers are increasingly turning to Twitter and Facebook to vent their frustrations at having their complaints ignored as online activism becomes a powerful tool forcing businesses to fix unresolved issues.” Citing several examples where online activism has forced company’s to change their operating procedures, the Herald article highlights an important new reality for businesses of all sizes. In a world where customers can talk directly to brands, it’s important that brands listen and talk back.
In an article for InformationWeek, Thomas Claburn argues that Google’s real name policy for its new social network Google+ is a mistake, offering five reasons why it hurts users. Claburn’s argument echos other complaints from tech writers who view Google’s name policy as a mistake and argue that it stifles open discourse online.
Danny Weitzner, associate administrator at the National Telecommunications and Information Administration (NTIA) recently outlined the White House’s plans for improving consumer privacy without stifling innovation in the economy. During comments at a Technology Policy Institute conference, Weitzner said, “You can have stronger privacy law, clearer rules, clearer principles established in law, without the costs and downsides of a traditional regulatory structure.” How privacy rules would be regulated without a traditional regulatory structure remains to be seen, but the notion of a broad “Privacy Bill of Rights” still seems to be popular in Washington, D.C.