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Harvard Business Review: Michael Fertik Gains Perspective on Ingenuity and Inefficiency in China

September 17th, 2010 | Fun Stuff, Reputation.com News | Rob Frappier

In his latest article for the Harvard Business Review, Reputation.com CEO Michael Fertik details an amusing incident in Tianjan, China, where he was recently visiting for the World Economic Forum’s 2010 Annual Meeting of New Champions.

The story begins innocently enough; Michael needs to buy a new SIM card to make affordable calls to the United States from his phone. So, along with a friendly hotel concierge, he visits a local cell phone shop to make the purchase. Soon, however, this seemingly straight-forward process becomes a hilariously twisted hour-long drama of government inefficiency versus the ingenuity of three well-meaning and doggedly determined Chinese workers.

To read the entire story, which offers a microcosm of China’s incredible potential and incredible problems, check out Michael’s full article at the Harvard Business Review.

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