Reputation.com recently ran across this amusing post on Valleywag that highlights a bit of digital mischief by an enterprising social networking blogger.
It seems that Goob, as he is known, operates a Facebook blog entitled Facebooktalk.com and frequently gets emails meant for the Facebook customer service team. Being a responsible netizen, he answers these missives with snark and aplomb, and shares the email exchanges with his readers.
email: [removed]
message: I can not get onto facebook. Its telling me that Javascript is not enabled, but it is. I have done the steps to check it, and I can’t get facebook to come up.Goob: “You could always buy a new computer, that’s what I do whenever I get a weird error like that.”
Clever, funny and mostly harmless.
It should be noted that Facebook has a very professional and responsive customer service team and that people should not hesitate to contact them, especially in serious cases of Cyber Bullying and Cyber Stalking.
This case also serves to point out that people should not only monitor their Online Reputation but also make sure their questions are directed to the official facebook help center.
33 comments ↓
Hi, I have been having some issues with my facebook account. When I want to look at pics that have been posted or sent to me They are cut off on the end not allowing me to see the whole picture or even click the next button. The adds show up beside it but the rest is missing. Could you please tell me what I can do to fix this issue. Thank you very much.
Abby
I don’t know about Goob, but I do quibble with your point about Facebook having a “very professional and responsive customer service team…”. They don’t. My account was apparently corrupt from the time I created it. It lost my password (I didn’t. I’m a 10-year IT tech myself, not a newbie.). I wrangled with it and finally got a reset link. I got it reset and used my account for the first week. One week, to the day, after I signed up, I tried to post a change in status and it told me I had to log in first. I thought I was logged in, but still, I logged out so I could log back in. I’ve never been able to log in since. I DEFINITELY knew my password that time. And I’ve never gotten the rest link though I’ve tried more than 20 times in the last 3 weeks. I have signed up a second account simply to try and find support only to get canned responses from two execs and still be ignored by their tech support people. I can’t even find anyone labeled “customer service”, so no, I think their customer service is non-existent and their tech support is extremely unresponsive. I’d delete my account, but I have to log in for that. And I can’t.
Thanks for the comments!
@ Abby – I think you can solve this problem by buying a new computer
@ Gabrielle – In our experience Facebook has been professional and responsive in terms of customer service. Sorry to hear about your issues.
I have been waiting for a conformation email to reset my password for 4 days now!!!! How much longer is it going to take??
Then can you please tell me where I can contact this “customer service”? There is no number on their web site. The link you offered is only to their help page, which has no helped as I don’t get the reset link I need and I don’t get any responses from technical support. So if you can point me to these professional and responsible people so I can get my account deleted, I’d be grateful.
I’m impressed with the lively discussion on this post!
@ Katie – I’d give them some time and the benefit of the doubt. If you dont hear back in a week, I would contact them again and explain your situation clearly and thoroughly.
@ Gabrielle – I think these links to the help center and customer support address will help you out here.
http://www.facebook.com/cs_forms/fshelp.php
http://www.facebook.com/help.php
People on Facebook/Causes section are saying that Fibromyalgia is not real. It is real and affects thousands of people across the world. If you don’t know or understand what i’ts like to have Fibromyalgia don’t talk. It is real.
Greg, you were very fortunate in that you had a good experience with Facebook’s client support because I, like Gabrielle, have been ignored for 3 weeks and counting despite using the links you have provided numerous time. Do you happen to have other means to contact them? A personal email address from their support team you still have from when you used them perhaps? Or a phone number? I’d really appreciate any help you could offer because this whole situation is incredibly frustrating to me. Thanks!
I found this phone number 650-543-4800
at this link http://www.contacthelp.com/directory/Internet/Web+Sites/Facebook?ListingID=324
but have not called it personally.
It looks like quite a few people are having problems with this service. I’ll look into this in the coming days and report back with more info.
Again, thanks for the user comments and readers at the RD blog.
facebook and customer service don’t make me laugh! I must have sent over 30 emails to reset a forgotten password and for three months nothing, absolutely nothing. Two days I got a response and someone sent me an email asking me to reply to confirm my address, I replied then you guessed it nothing. Another half a dozen emails and still nothing. I am disgusted with the level of service and right now I just want my account unlocking so I can cancel it.
Jim…
And the long wait to make contact with facebook support continues.
About 4 months and 40ish emails so far! I have had 1 email from them so I know they existsit, they just ignore you!
It’s not as if it’s something really technical, I just want to reset a forgotten password.
Helpful, friendly, customer service it may be for the one customer that gets through per year but for the rest of us, pretty shabby. 1/10 and I’m trying to be positive.
Regards
JP
I’m having the same problem as Jim P. I had not used my account for a while and when I went to login it would not accept my password. I tried to reset it twice using my other e-mail address that is linked to my account and I get the e-mails asking me to confirm that I want to reset the password, which I e-mail back saying that I want to reset the password, but then nothing ever happens and it’s been months since I was locked out! Many times I’ve sent e-mails I get no response at all. I’m very disapointed with the customer service of facebook. I just want to get a new password so I can get back in contact with my friends. Have you found any other more reliable way to get in contact with customer service and resolve problems? Any help would be greatly appreciated!!
My account has been disabled for no apparent reason
and i have tried to contact facebook
but it hasn’t replied to me for quite a while
what should i do?
i had created events to chill with my friends
and i dont have some of them on msn, and now
they believe that the events are cancelled =(
Myself, like many others on Facebook have had countless problems with accounts being disabled for no particular reason. The responses, if any can be quite judgemental and rude and many have completely lost their accounts and never got them back, thereby losing all their friends and settings.
My account has also been de-activated without warning. I have e-mailed several different Facebook customer support e-mail addresses but haven’t been given an explanation yet.
They just don’t seem bothered enough to respond.
I have made to many facebook accounts , and i forget the passwords , so i would appreciate it if you deleted them .
I’m with you all on the lack of CS! I just graduated from college and tried to change my contact email from my school address to my personal address since I’m unsure of how long my school one will be active. Got a confirmation email to my personal one…the link sent me to a screen to log in…tried to do so with one email addy…then the other…neither one worked! So I went to the forgot password screen…typed in one..said the email address was never registered…tried the other…same error. I’ve emailed their ‘help’ email address MULTIPLE times…from BOTH email addresses I have…and nothing…just gonna keep trying. :-/
FOUND THE SOLUTION!! Well, at least I found the solution to my problem…but you guys should try it…see if it works for you. Email your issue to abuse@facebook.com I followed a google search hit to a facebook help page where someone had suggested it to another (from the same search I found this website). I emailed them the issue and they responded to me, having fixed the issue within the hour!! I also suggest…although I’m sure many of you are very frustrated with the facebook issues you’ve been having…be very nice.
Lyndsay C! Thanks so much for the helpful solution! Please let us know if this fix works for you in the comments.
Facebook decided to disactivate my account due to a “fake name.” I totally understand why they thought so, and I’m very annoyed at the fact that I was even warned.
It has been a week now and I’ve [politely] sent several emails to various email addresses listed on the help page, hoping it would minimize my chance of being overlooked by an admin viewing the mass of emails they must get daily.
I just tried Lyndsay’s suggestion, hopefully it shall work for me as well…
This is unbelievably frustrating!
Oh dear, little typo in my last post.
I obviously meant “I totally DON’T understand why they thought so.”
Minor, but important error
To whom it may concern,
I tried to log onto my Facebook account this afternoon, i found my account has been disabled by an administrator. HOSSEIN DELBARI
I received no warning by Facebook in my e-mail explaining why my account was disabled. Therefore i would like to know the reason why my account has been disabled.
If i have violated any of Facebook’s Terms of Use or Code of Conducts, could you please inform me the nature of this violation and so i may clear up any matter that i have may have caused an inconvenience to.
I’m Very Famous Man in iran And Have Many Friends .
As a result would it possible to enable my account (if it has not been deleted) once this matter has been settled.
I apologised for any problems and inconveniences caused.
Yours Sincerely,
Hossein Delbari
If you try calling either 650-853-1300 or 650-543-4800, you must hit “0″ about 20 times before you will be connected to an operator, who will be quite rude to you and simply connect you to an automated message that refers you to the online help center on Facebook.
And we all know how useless the online help center is.
I have been getting a “site maintenance” error for the past 3 days and have tried at least 35-40 times (no exaggeration) change my password with no success. My account is spamming my friends and when I am actually able to log into my account (after 20-30 attemtps), I am unable to post anything or change my status and I am constantly kicked out, only to be told there is an error that they are “trying to fix.”
This is so aggravating.
“Customer Service” at Facebook DOES NOT EXIST! It is an endless black hole that will get you nowhere and they couldn’t care less.
Hello,
I tried to click on login the Facebook. It is still the same problem “Account Disabled Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.” I need your help please?
Thank you for your help,
Adam
I had this problem too , but after 1 days i sent an email to facebook after 7 hours i got an email and they told me they had a problem and it was a mistake !
hello
why my account was disabled. Therefore i would like to know the reason why my account has been disabled.
As a result would it possible to enable my account (if it has not been deleted) once this matter has been settled.plz re open my account…thanks
I apologised for any problems and inconveniences caused.
Yours Sincerely,
hello … i was trying to add a different email to my account … i never get the link to change the password…i try to sign back in to my other email address my account was disabble… now 3 days i can;t get back to my account… please help i like to get back to facebook… i never get a email back i send 3 email…please help… thank you
I have had the same problem as many changed my email now I can’t get back in I am now on Day 5 with at least an email a day to various @facebook.com addresses and nothing yet. I am soon going to try and go through the phone and keep punching in extension numbers until I reach someone.
hi,
My Facebook account has been disabled by an administrator?
My account was disabled , i have no idea why.
The only thing i do that the facebook ask me to send an invitation to all your friends
so i send and the facebook get all my friends from the MSN live Messanger and send to them all and as i remember it was 131 friends i think so
after that i left the account log on .
then i was trying to log on the account today but i was useless trails ,
i dont have any waring or any e-mail that i do something wrong really suddenly the next day (today) i found that i was disable
Please can any one advise me of what to do or what i do ?? or how i re-activte my account. How long does it take to get a reply from facebook team ?
plz do something
Thanks and regards
mostafa ashraf
hi FB team,,
I have to convert two facebook accounts in one only..
Is it possible????
Please take in consideration my request!!!
thank you!!!!
Hey i am a face book user my account is belongs to this email update_f@yahoo.com.I am from Bangladesh.Bangladesh govt banned facebook for few days.In that time i used proxy to use my account.But when after this time i use my real ip facebook show me a security verification where i passed the word security but i can not pass the second step because i dont know all of my friends in my account and i can not recognize them. this is really tough to know everybody’s picture.I can not solve it.So please help me what can i do to logged in my account?please give suggestions….
I need to get in touch with somebody in facebook custoemr svc. immediately
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